NBME Free 120 "Thank you for waiting. How can I help you today?" (NBME Answers)

need help with your account or subscription? click here to email us (or see the contact page)

search for anything ⋅ score predictor (“predict me!”)

Retired NBME Free 120 Answers

free120/Block 3/Question#2 (reveal difficulty score)
A 26-year-old woman comes to a busy ...
"Thank you for waiting. How can I help you today?" 🔍 / 📺 / 🌳 / 📖
tags: ethics repeat

+0 upvote downvote
submitted by ∗freemanpeng(7)

get full access to all content ⋅ pick a username

FA2021 p276 "Thank the patient for being patient and apologize for any inconvenience. Stay away from efforts to explain the delay." So it's another ugly FA-copying Qs

get full access to all content ⋅ pick a username

+0 upvote downvote
submitted by ∗hello(429)

get full access to all content ⋅ pick a username

This is the least offensive response.

Choice D is incorrect is because although true EDs triage based on severity, telling the patient (especially since she's angry) this could offend her by suggesting their reason for the ED visit is considered "not important".

get full access to all content ⋅ pick a username

chaosawaits Maybe I'm reading into it too much but I thought a doctor who apologizes, then says "thank you for waiting. How can I help you today" comes off strongly dismissive of my concerns. I actually preferred the doctor who says "Our wait time has nothing to do with insurance" because that doctor at least attempts to reassure me that my concerns are unfounded. I prefer the direct doctor who addresses the issue before moving on rather than the polite doctor who doesn't actually say anything of importance. +4

cintia05 @chaosawaits Me too!!! I would hate to hear "thank you for waiting", it would let me more upset +

Must-See Comments from free120

sugaplum on It is a polymorphism
bwdc on Elaboration of proteases and urease with ...
bwdc on Hypercoagulability from advanced malignancy
bwdc on Ribosomal assembly
bwdc on Aspiration
bwdc on Amygdala
imnotarobotbut on von Willebrand disease
bwdc on Trinucleotide repeat expansion
bwdc on Mediation of cell entry via a fusion protein
bwdc on Metabolism
bwdc on Basement membrane
melchior on Aspiration
hungrybox on Immune complex deposition in tissues
aejinkim on Decreased activity in the enzyme that ...