wenh ni ,buodt kpic an opne ddnee ns.iteoqu hyeT igev hte anttpie na ioptnutoyrp ot spveeresetlhsesx m tihw mipgportn romf the rocodt
dAn nreve kipc na tpnioo ttha akems uyo dsoun iacirclt
ALWAYS acknowledge the pt's problem, distress, situation, etc. The corollary to this rule is to first make a statement acknowledging an issue without sounding harsh, then asking a non-passive aggressive follow up question to get to the heart of the matter.
NEVER ask the pt to lie
NEVER be a dick. The answer may sound robotic, but should never be mean.
NEVER refer the patient to another resource (in this case, the nurse, but could also be risk management, therapist, etc.)
COMMUNICATE. Talk to other clinicians/experts, etc. to resolve issues.